What is Freshworks?
Freshworks is a cloud-based customer engagement software company that offers a suite of products to help businesses manage customer support, sales, marketing, and customer relationship management (CRM). The company was founded in 2010 by Girish Mathrubootham and Shan Krishnasamy and is headquartered in San Mateo, California, with additional offices in India, Australia, the UK, and Germany.
Freshworks’ products include Freshdesk (customer support software), Freshsales (sales CRM software), Freshchat (live chat software), Freshservice (IT service management software), Freshcaller (call center software), Freshmarketer (marketing automation software), and Freshworks CRM (integrated customer relationship management software). The company’s mission is to help businesses provide excellent customer experiences by streamlining and automating their customer engagement processes.
Freshworks features
Freshworks offers a wide range of features across its various products, which include:
- Customer support management: Freshdesk offers features such as ticketing, knowledge base, automation, and reporting to help businesses manage their customer support processes.
- Sales management: Freshsales offers features such as lead management, pipeline management, email tracking, and reporting to help businesses manage their sales processes.
- Live chat and messaging: Freshchat offers features such as chatbots, auto-assigning, proactive messaging, and integrations to help businesses engage with their customers in real-time.
- IT service management: Freshservice offers features such as incident management, problem management, asset management, and reporting to help businesses manage their IT service processes.
- Call center management: Freshcaller offers features such as call routing, call monitoring, voicemail, and reporting to help businesses manage their call center processes.
- Marketing automation: Freshmarketer offers features such as A/B testing, web personalization, email campaigns, and reporting to help businesses automate their marketing processes.
- Customer relationship management: Freshworks CRM offers features such as lead management, contact management, deal management, and reporting to help businesses manage their customer relationships.
Overall, Freshworks products are designed to help businesses provide excellent customer experiences by streamlining and automating their customer engagement processes.
Freshworks ease of use
Freshworks products are known for their ease of use and user-friendly interface, which makes them accessible to businesses of all sizes and skill levels. Here are some of the ways in which Freshworks ensures ease of use for its customers:
- Simple setup: Freshworks products are designed to be easy to set up and get started with. The onboarding process is straightforward, and users can begin using the software right away.
- Intuitive interface: The user interface is clean, modern, and intuitive, making it easy for users to navigate and find the features they need. The software is also highly customizable, allowing users to tailor the interface to their specific needs.
- Mobile accessibility: Freshworks products are accessible from mobile devices, making it easy for users to access their data and manage their processes on the go.
- Support resources: Freshworks provides a range of support resources, including help articles, tutorials, and a community forum, to help users get the most out of their software and resolve any issues they may encounter.
Overall, Freshworks is designed to be user-friendly and accessible to businesses of all sizes and industries, with a focus on ease of use and simplicity.
Freshworks pricing
Freshworks offers a range of pricing options across its products, designed to suit the needs and budgets of businesses of all sizes. Here is an overview of the pricing options for some of the most popular Freshworks products:
- Freshdesk: Freshdesk offers four pricing tiers, starting with Sprout (free), Blossom ($19/user/month), Garden ($35/user/month), and Estate ($49/user/month).
- Freshsales: Freshsales offers four pricing tiers, starting with Sprout (free), Blossom ($12/user/month), Garden ($25/user/month), and Estate ($49/user/month).
- Freshchat: Freshchat offers four pricing tiers, starting with Sprout (free), Blossom ($15/user/month), Garden ($29/user/month), and Estate ($45/user/month).
- Freshservice: Freshservice offers four pricing tiers, starting with Blossom ($19/user/month), Garden ($45/user/month), Estate ($69/user/month), and Forest ($125/user/month).
- Freshcaller: Freshcaller offers four pricing tiers, starting with Sprout (free), Blossom ($15/user/month), Garden ($35/user/month), and Estate ($59/user/month).
- Freshmarketer: Freshmarketer offers four pricing tiers, starting with Sprout (free), Blossom ($49/month), Garden ($129/month), and Estate ($299/month).
- Freshworks CRM: Freshworks CRM offers three pricing tiers, starting with Growth ($29/user/month), Pro ($69/user/month), and Enterprise ($125/user/month).
Note that pricing may vary depending on the number of users and features required. Freshworks also offers a range of add-ons and custom pricing options for businesses with unique requirements.
Freshworks support
Freshworks offers a range of support resources to help its customers get the most out of their products. Here are some of the support options available:
- Help center: Freshworks has a comprehensive help center that includes articles, tutorials, and videos on how to use their products. The help center covers a wide range of topics, from getting started with the software to advanced features and troubleshooting.
- Community forum: Freshworks has an active community forum where users can ask questions, share tips, and connect with other users. Freshworks staff also participate in the forum and provide assistance to users.
- 24/7 support: Freshworks provides 24/7 support via email and phone for its paid customers. The support team is highly responsive and knowledgeable, and they can assist with any issues or questions that users may have.
- Onboarding support: Freshworks offers onboarding support for its customers to ensure that they get started with the software smoothly. The onboarding team can provide guidance on how to set up the software, import data, and configure settings.
- Professional services: Freshworks offers professional services, including implementation, customization, and training, for businesses that require more personalized assistance with their software.
Overall, Freshworks provides comprehensive support resources to help its customers succeed with their products, with a focus on responsiveness, expertise, and customer satisfaction.
Benefits of Freshworks
Freshworks offers a range of benefits to businesses of all sizes, including:
- Improved customer experience: Freshworks products are designed to help businesses provide excellent customer experiences by streamlining and automating their customer engagement processes. This can lead to higher customer satisfaction rates and increased loyalty.
- Increased productivity: Freshworks products can help businesses save time and increase productivity by automating repetitive tasks, such as ticket routing and lead management. This allows employees to focus on more high-value tasks, such as resolving complex issues or closing deals.
- Better data insights: Freshworks products provide businesses with detailed data insights on their customer interactions, sales processes, and service performance. This data can be used to identify trends, track performance, and make data-driven decisions.
- Cost-effective: Freshworks offers a range of pricing options that are designed to be affordable for businesses of all sizes. This makes their products accessible to small and medium-sized businesses that may not have the budget for more expensive enterprise software.
- Easy to use: Freshworks products are known for their ease of use and user-friendly interface, which makes them accessible to businesses of all skill levels. This reduces the learning curve and allows businesses to get up and running quickly.
- Scalable: Freshworks products are designed to be scalable, allowing businesses to add or remove users and features as their needs change. This makes it easy for businesses to adapt to changing circumstances, such as growth or fluctuations in demand.
Overall, Freshworks offers a range of benefits that can help businesses improve their customer engagement, increase productivity, and make data-driven decisions, all while being affordable, easy to use, and scalable.
Freshworks offers something for everyone
Yes, Freshworks offers a wide range of products and features that are designed to meet the needs of businesses of all sizes and industries. Some of the most popular Freshworks products include:
- Freshdesk: A customer support software that helps businesses manage customer inquiries across multiple channels, including email, phone, social media, and live chat.
- Freshsales: A sales CRM software that helps businesses manage their sales pipeline and automate their sales processes, from lead generation to closing deals.
- Freshchat: A live chat software that allows businesses to engage with their customers in real-time and provide personalized support.
- Freshservice: An IT service management software that helps businesses manage their IT support requests and automate their workflows.
- Freshcaller: A cloud-based phone system that allows businesses to make and receive calls from anywhere, using any device.
- Freshmarketer: A marketing automation software that helps businesses optimize their website, run A/B tests, and personalize their marketing campaigns.
- Freshworks CRM: A customer relationship management software that helps businesses manage their customer interactions across multiple channels, from lead generation to after-sales support.
Overall, Freshworks offers a range of products and features that can help businesses improve their customer engagement, streamline their workflows, and grow their business. With its user-friendly interface, affordable pricing, and scalability, Freshworks truly offers something for everyone.
How Freshworks Compares
Freshworks is a popular provider of customer engagement software, and it competes with several other vendors in the market. Here’s how Freshworks compares to some of its top competitors:
- Zendesk: Zendesk is another popular customer support software that offers many of the same features as Freshworks, such as ticketing, automation, and reporting. While Zendesk has a slightly steeper learning curve than Freshworks, it offers more advanced customization options and integrations with third-party software.
- Salesforce: Salesforce is a leading CRM software that offers a wide range of features, including sales automation, customer service, and marketing automation. While Salesforce is more expensive than Freshworks, it offers more advanced features and scalability for large enterprises.
- HubSpot: HubSpot is a comprehensive customer engagement platform that includes CRM, marketing automation, sales automation, and customer service software. While HubSpot is more expensive than Freshworks, it offers a wider range of features and integrations, making it a good choice for businesses that need a more all-in-one solution.
- Zoho: Zoho is a customer engagement software suite that includes CRM, marketing automation, customer support, and project management software. While Zoho is more affordable than Freshworks, it has a steeper learning curve and can be more difficult to set up and use.
Overall, Freshworks compares favorably with its competitors in terms of ease of use, affordability, and scalability, making it a good choice for small and medium-sized businesses that need a user-friendly, cost-effective solution for customer engagement. However, larger businesses may find that other vendors offer more advanced features and customization options.
FAQs
What is Freshworks?
Freshworks is a customer engagement software company that provides a range of products designed to help businesses better manage their customer interactions and improve customer satisfaction.
What products does Freshworks offer?
Freshworks offers a suite of products, including Freshdesk (customer support software), Freshservice (IT service management software), Freshsales (CRM software), Freshchat (customer messaging software), Freshcaller (cloud-based phone system), Freshmarketer (marketing automation software), and Freshconnect (collaboration software).
How much does Freshworks cost?
The cost of Freshworks products varies depending on the product and the level of features and support you need. Freshworks offers a range of pricing plans, including free plans and enterprise plans with advanced features.
Is Freshworks easy to use?
Freshworks products are designed to be user-friendly and easy to navigate, with intuitive interfaces and helpful documentation and support resources.
Does Freshworks integrate with other software?
Yes, Freshworks products integrate with a wide range of third-party software, including popular tools like Slack, Salesforce, and Zapier.
Is Freshworks secure?
Freshworks takes security seriously and uses a range of measures to protect customer data, including encryption, secure data centers, and regular security audits and testing.
Does Freshworks offer customer support?
Yes, Freshworks offers customer support through a range of channels, including email, phone, live chat, and a comprehensive knowledge base and community forum.