What is Cleverly?
Cleverly is a customer experience management platform that helps businesses to collect and analyze customer feedback and insights. It provides a suite of tools for businesses to manage their customer feedback data and improve their customer experience, including features for collecting and managing customer reviews, tracking and managing customer support tickets, automating customer engagement, and performing sentiment analysis to gain insights into customer satisfaction.
The platform is designed to help businesses understand their customers better and make informed decisions to improve their customer experience. Cleverly is a SaaS platform that provides a suite of tools for businesses to manage their customer feedback and customer experience data.
The platform allows companies to collect customer feedback, manage customer reviews, and perform sentiment analysis to gain insights into their customer satisfaction. Additionally, it provides tools for tracking and managing customer support tickets, automating customer engagement, and more.
Cleverly Pros and Cons
Pros of Cleverly:
- Comprehensive feedback management: Cleverly provides a comprehensive feedback management solution that includes features for collecting, managing, and analyzing customer feedback, as well as tools for tracking and managing customer support tickets.
- Improved customer engagement: cleverly automates customer engagement, allowing businesses to respond to customer feedback quickly and effectively, improving overall customer satisfaction.
- Insights into customer satisfaction: cleverly performs sentiment analysis on customer feedback to provide businesses with valuable insights into their customer satisfaction.
- User-friendly interface: cleverly has a user-friendly interface that makes it easy for businesses to manage their customer feedback and improve their customer experience.
Cons of cleverly:
- Cost: cleverly may be more expensive than other similar platforms, making it less accessible for small businesses or those with limited budgets.
- Limited customization: cleverly has limited customization options, which may not be suitable for businesses with unique requirements.
- Dependence on technology: cleverly relies on technology to collect and analyze customer feedback, which may not be suitable for businesses that prefer a more human approach to feedback management.
- Limited integrations: cleverly has limited integrations with other platforms, which may limit its usefulness for businesses that rely on other tools for their customer experience management.
Features of Cleverly
Features of Cleverly include:
- Feedback collection: A suite of tools for collecting customer feedback through various channels, including email, web, and mobile.
- Review management: A platform for managing and responding to customer reviews on sites such as Google, Facebook, and TripAdvisor.
- Sentiment analysis: Automated sentiment analysis of customer feedback to help businesses understand customer satisfaction levels.
- Customer support: Tools for tracking and managing customer support tickets, including a unified inbox for all customer support channels.
- Automated customer engagement: Automated responses to customer feedback, including personalized emails and SMS messages.
- Insights and reporting: A dashboard for analyzing and visualizing customer feedback data, including customer satisfaction scores, trends, and sentiment analysis.
- Integration with other tools: Integration with other customer experience management tools, including CRM and marketing automation platforms.
- User-friendly interface: An intuitive and user-friendly interface for managing customer feedback and improving the customer experience.
Pricing of Cleverly
The pricing of cleverly can vary depending on the specific needs of the business and the number of users. As of my knowledge cut-off in 2021, cleverly typically offers a range of pricing plans based on the number of users and the features included.
Some of their plans may include features such as multi-channel feedback collection, sentiment analysis, customer support ticket management, and reporting and analytics.
It is best to check with cleverly directly for the latest pricing information and to determine which plan is best for your business needs. Some businesses may be eligible for discounts or special pricing based on their specific requirements.
Cleverly A Better Alternative
Cleverly is a customer experience management platform that provides businesses with a suite of tools for managing their customer feedback and customer experience data. While it has its own unique features and benefits, it may not be the best alternative for all businesses.
Whether or not cleverly is a better alternative for a business depends on the specific needs and requirements of that business. For some businesses, cleverly may offer the right combination of features and benefits to meet their customer experience management needs. For others, a different platform may be a better fit.
It’s important to consider the specific features and benefits offered by cleverly, as well as the pricing and other costs associated with using the platform, before making a decision on whether it is a better alternative for your business. Additionally, it’s recommended to research and compare different customer experience management platforms to determine which one is the best fit for your business.
Conclusion
In conclusion, cleverly is a comprehensive customer experience management platform that provides businesses with tools for managing their customer feedback and customer experience data. With features such as multi-channel feedback collection, sentiment analysis, customer support ticket management, and reporting and analytics, cleverly offers businesses a range of tools for improving their customer experience.
Whether cleverly is the right choice for a business depends on the specific needs and requirements of that business. It’s important to consider the features and benefits offered by cleverly, as well as the pricing and other costs associated with using the platform, before making a decision on whether it is a good fit.
Additionally, it’s recommended to research and compare different customer experience management platforms to determine which one is the best alternative for your business.
FAQ
What is cleverly?
Cleverly is a customer experience management platform that helps businesses collect and analyze customer feedback and insights.
What features does cleverly offer?
Features of cleverly include feedback collection, review management, sentiment analysis, customer support, automated customer engagement, insights and reporting, and integration with other tools.
How much does cleverly cost?
The pricing of cleverly can vary depending on the specific needs of the business and the number of users. It is best to check with cleverly directly for the latest pricing information.
Is cleverly a better alternative than other customer experience management platforms?
Whether or not cleverly is a better alternative for a business depends on the specific needs and requirements of that business. It’s important to research and compare different customer experience management platforms to determine which one is the best fit for your business.
How does cleverly help businesses improve their customer experience?
Cleverly provides businesses with a suite of tools for managing their customer feedback and customer experience data. This helps businesses understand their customers better and make informed decisions to improve their customer experience.